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Google Rating
4.7
Based on 474 reviews
MM Comfort Systems
4.7
Joe Welsh
18:04 26 Nov 21
Lamont and QuShawn did an outstanding job, very professional, and discussed with us any changes we needed to make with regards to locations and pipe runs. They explained how everything worked and cleaned up when they were finished.
solo shoreline
12:17 25 Nov 21
The furnace stopped working. When I called they are not responding. No customer support.I have one year old and We are freezing to death.
Terry McCoy
17:29 22 Nov 21
Anu
23:29 20 Nov 21
Sasha Vinni
22:53 19 Nov 21
We could not have been happier with the installation of our AC and Furnace. The installers Matt and Will were extremely professional, knowledgable and we really appreciated how hard they worked. The team at MM comfort systems has been very responsive, always on time and helpful when questions arose which made the process the smoothest I think it could have been.
JL Johnny
20:58 11 Nov 21
We hired m m comfort to install heating ac and a new gas water heater. They cut our cable cord while doing ductwork and didn't tell us. I spent 2 days with comcast to find out the cable was damaged by mm comfort. They then installed a new water heater in a new location, but in doing so they bypassed our washer machine and left us with no hot/cold water to clean our clothes. They then installed the furnace late and failed to verify service. No heat. It's been 2 days and still waiting for their return to solve these issues. Completely unprofessional and poor quality installation. There are parts to the furnace not screwed down and they also installed the gas line in our pantry in a way that we will never be able to remove our wire shelves. Unbelievable...
Yijun Lou
19:18 11 Nov 21
Dan & Brooks are assigned to work with this task, they are super professional and the whole process is fast and in good quality.
Leon Ma
16:22 11 Nov 21
very seamless experience. did great job before, during and after. highly recommended
Dave Tradal
16:06 06 Nov 21
Sam and Scott provided fantastic service. They did a remove and replace of the furnace and a/c unit. Everything was completed in the timeline that Tristan (sales guy) said it would be. Clean up was pretty good, but did find a short magazine of staples in the garage. Would definitely recommend MM Comfort to my friends and colleagues.
chris halstead
18:20 05 Nov 21
They installed a heat pump to add air conditioning to our system. They weren’t able to finish in one day and they didn’t return to complete the work until 6 days later. The two workers were very good and professional and worked long hours both days.
Francisco P
05:39 05 Nov 21
Super professional, both appointments they arrived at 8AM sharp. Friendly, the explained clearly what they were going to do, and got to work right away. Great Service, would totally recommend.
Chiho Lai
17:17 04 Nov 21
The quality of technicians is hit or miss, had someone come out to do some maintenance this summer and they ended up causing multiple issues that took 3 additional visits to fix! I finally switched to another HVAC company and won’t be going back to MM.
Sam Stover
03:24 31 Oct 21
Dung Nguyen
20:13 26 Oct 21
Too expensive, not coming on schedule date, install temporary part but not coordinated with customer status of the new part to schedule for next appointment to replace the temp part. So, 10 days later customer tried to call in to get status, got no answer. I wouldn’t strongly recommend this company to others. If your system down during emergency, try to find the local small company, they are more friendly and cheap to help.
Azeb Z.
20:59 25 Oct 21
Victor did a thorough job for our furnace maintenance, which was way overdue. He also wrote on the side of the furnace what was done during this visit. He updated the thermostat. I recommend victor for your furnace maintenance.
Elisabeth Jousse
23:19 20 Oct 21
MM Comfort Systems gave us the most competitive quote for a new heat pump and minisplits installation. When a supply issue came up, they communicated early. Adam and Marc did a very professional job and came back promptly to finish the installation.
Lance Wang
17:32 20 Oct 21
Zach & Devin did an amazing job in installing my new furnace and AC. Everything is smooth and clean. And they are very responsive.
Helen Nikolayev
18:05 18 Oct 21
After the last heat wave in Seattle with temps crossing 120F, we decided to install an AC and signed up with MMC Comfort Systems through Costco. Tom and Jordan from MMC installed Lennox AC, new Lennox furnace, new Lennox thermostat and filter, and installed new duct system on the second floor so the air can be circulated through the whole house and the whole house gets cooled not just the first floor. We are very happy with the work Tom and Jordan did, excellent quality! We had concerns with routing new duct system as it required cuts thru the ceilings and hardwood floors. Indeed it was quite challenging but Tom and Jordan did a great job minimizing cuts through the hardwood floors and the ceilings. Great quality work, they just nailed it on the first try, super pleased! Tom and Jordan are top notch professionals, glad we had them install our new AC and thank you MMC!
Hanny Kamal
20:55 17 Oct 21
MM Comfort Systems installed a ductless mini split AC/heating system on my house and I couldn't be happier with the quality of the install. Bob was extremely helpful early on in the process helping us decide what made the most sense for our home, helping us make high quality decisions throughout. Adam and Marc did an incredible job installing the entire system and we couldn't have been happier with their attention to detail. Highly recommend working with this company!
Paul Tusler
20:03 14 Oct 21
Very professional and trusting from the start. Everyone I dealt with was easy to talk to and never felt pressured. Zach & Devin did a great job on the install and kept me informed the whole time. Very happy I chose MM Comfort systems and highly recommend them.
Manuel Pampo
16:28 14 Oct 21
Drew & Jason did the professional install.These two worked hard getting the furnace up in the attic. They had to cut the access opening a little wider and they did a clean neat job and not tore up the access hole. I was afraid I would need to replace the whole ceiling but it was very minimal, just a touch up needed later. I had many questions about the system and they were very detailed with explaining it and how to operate the new system.I even asked Jason to take a look at my gas fireplace for an opinion. Also, Drew explained to me what a heat pump was and what is was needed and used for.To summarize a long story, the two (Drew & Jason) did an excellent job with their craft. I went through the COSTCO program and MM Comfort Systems made it happen. I am liking my iComfort E30, I can monitor the house comfort anywhere in the world, while I'm outSnowboarding or Surfing! 🏂❄️🏔🏄♂️🌊🏔Mahalo and Thank You!Also want to Thanks Hannah for doing the registration for me which gave me another 5 years of warranty time for the heating system.She also set up the post install inspection with City of Renton for me which only took about 10 minutes or less.Also, Tom Dempsey, who did the initial consultation, and explained thoroughly in detail to me the 3 different Lennox models that would suit my heating needs.
Deborah Cossey
03:43 12 Oct 21
The estimator was excellent...thorough, informative and communicative. When I chose to go with MM Comfort System over the other three bids I received, I continued to have outstanding communication with the staff about scheduling, payments and answering my many questions. When the installation crew arrived, what was impressive was they got right to work....no coffee/chit-chat time....they were very hard-working, very responsible, and kept me updated about what they were doing and their progress. After the job was completed, the office staff was so helpful, sending me information about inspections, completing the product registration for me and just being professional. Great job everyone!
Robert France
16:17 11 Oct 21
Company was great to work with.
Brian Rien
04:20 08 Oct 21
The installation team made up for any shortcomings I had with the sales team. Tyler and Ryan did an awesome job on the installation. They showed up on time and were very professional. The finished product is the result of two guys who take pride in their work. MM did all of the hvac during the construction of my home this year so I was more than happy to have them come out for the installation of ac after some unexpected heat waves. Recommend the installation team and this company 💯
Julie Wessel
16:30 07 Oct 21
The HVAC team and electricians were very professional. They took me on a very thorough walk-through of what to expect, and answered all of my questions. They finished the install and then walked me through the inspection and warranty process, and the operation of my new unit. The crew was friendly to my dog, as well! Great experience.
Sisi Kim
18:26 05 Oct 21
This review is not for product value as we haven't got a chance to use our AC that was supposed to installed for this summer. This review is to call out the bad customer service after the contract is signed and non-responsiveness that represent the business creditability. I have waited long enough for MM team to respond and even contacted the president email listed on the website, but haven't heard a single word from them since 8/20/21. Here are the frustrated timeline for the AC service that MM provided to us.I reached out to MM Comfort System to inquire about AC installation as early as May 27, 2021. I have received an immediate quote and sales follow up to close the deal. I signed all the Costco HVAC purchase documents on June 17th, 2021. The installation date was scheduled for Aug 2nd, after the severe heatwave. We understood the supply constraints and worked with your team to manage that schedule because we trusted your brand and quality of the service worth the wait. However, we have only received the notification that our AC unit didn't get on the truck a day before the scheduled installation date without any commit schedule. The worst part is not that we took time out of work for the original installation plan, we sold my portable AC units in anticipation of getting central AC installed on Aug 2nd and there was a heatwave in the following week. In addition, we were not given any dates about the delivery of the AC units and had to follow up many times with schedule changes week over week. During all these frustrating re-arrangement, my sales promised that there will be a rebate/discount provided to compensate for the delay and trouble of the installation. Finally that AC installation happened on Aug 20th, when the summer is over. I called/emailed both the main line and the sales contact regarding the rebate/discount promised. They just suddenly non-responsive at all after the job is done and payment is proceeded, not even just a quick answer on they have decided that they can't afford the discount promised and seek our understanding. I can understand business challenges due to supply chain issue but I can't understand the rudeness to the customers by not addressing the promise made.
Yongfang Zhang
19:12 04 Oct 21
Installing HVAC system
Jenn Nolan
05:10 27 Sep 21
Great work. Good price
Syd Vinnedge
16:26 23 Sep 21
Install of heat pump excellent. Installers were fantastic.
Veeraiah Chowdary Nuvvula
14:26 18 Sep 21
Peter Schuitemaker
20:52 17 Sep 21
We recently had MM Comfort Systems install AC on our home and Dan and Brook did a super job . They took their time and answered all our questions.Highly recommend MM.Peter
Ramakrishnan CP
20:25 17 Sep 21
Loved the experience with MM Comfort Systems. Randall & Clinton were here ahead of time and just went about getting the work done. There was a slight change in plan but they figured out the best way to hook up the AC, walked me through the work at the end of it, answered all my questions patiently, thank you for that.Post installation Hannah, from MM, took care of registering the products, which doubled the warranty and also helped me schedule the inspections with the city. The city official was also extremely happy with the work, gave a big thumbs up. Thank you all at MM, keep doing the great work.
Jonathan Elkin
17:04 16 Sep 21
Ruslan and Dallas did a great job!
Sherry Maust
21:36 13 Sep 21
Professional and great to work with!
鄧旭銘
17:55 10 Sep 21
When I wanted to replace my furnace and install AC, I ended up working with MM Comfort Systems through Costco. The initial consultation was quick but thorough, and I appreciated how the representative presented me with multiple options while explaining details of each plan. They provided a competitive quote, and were quick & professional throughout the processing of the contract, permits, and payments. Tyler & Ryan came onsite exactly on time, and ready with everything that they needed to get on with the installation. Since they seemed knowledgeable enough about my particular install, I trusted them enough to leave them to it while I got on with my business. In no time, the installation had been completed, and I've yet to experience any issues with my new system. Overall great service.
Deep Patel
04:20 10 Sep 21
We used MM Comfort systems for updating furnace and heater as well as installing an AC at our place. Todd was great during the consultation stage, he walked us through several options and suggested improvements to our ductwork to maximize efficiency. He was not sales-y at all and we did not feel any pressure with him unlike a few other vendors.The installation date itself had to be pushed out since MM Comfort systems did not have the equipment at hand but that is understandable during Covid.Adam and Marc were our installers who did a great job with the installation. They tried to build additional duct work which we had discussed with Todd but stopped short when they realized it was not technically possible to do so. They informed us of our choices at each stage.Overall in spite of some hiccups, they were professional and efficient. I would recommend them to others.
brenda williams
15:35 09 Sep 21
J E Snatic
22:45 08 Sep 21
Had an excellent experience with MM Comfort Systems with a recent a/c and hot water heater installation. The sales rep was professional, informative and answered all my many questions. I never felt rushed and he was not pushy at all. Tyler and Ryan, the installers did a great job and were friendly and informative as well. I highly recommend MM Comfort Systems for any of your future needs.
Cathy Schunzel
21:18 08 Sep 21
I was very impressed with MM Comfort systems from Sales through Installation of my Gas Furnace and Water Heater. Branden in Sales was friendly, knowledgeable and available for my text questions. The installation was a breeze with Tyler & Ryan who were very professional and left the area clean. I'm very happy with the service of this company and highly recommend them.
Dana Olson
00:03 08 Sep 21
My system made high pitch noise inside and didn't cool or heat. Cardinal Heating diagnosed inside TXV valve fail. They said replacement of whole indoor coil might work or safer to replace whole system. They said TXV parts not available. After they left I found TXV valve for sale easily myself. So they lied. I called MM Comfort. Told them about Cardinal's TXV diagnosis. Plamen Tzenkov connected his gauges and immediately says that my fluid has leaked out. In a few minutes he finds the leak at the outside coil. So the inside coil and TXV valve are fine. He repairs the leak with no parts needed and refills the system with fluid. It works perfectly now. Thank you Mr Tzenkov! You are the master.
Yu Cheng
20:47 06 Sep 21
Susanna Kim
23:56 02 Sep 21
Very good customer service and friendly staff! Loved my AC during this summer and had no problem. Recommending to my friends.
Sarah
17:40 02 Sep 21
They broke my furnace, when they came to do Ac maintenance. I called them to fix as it is their fault. They charged me $170 and told i need multiple parts for furnace or replace the whole furnace. THIS IS BIG cheating.
ryter von difloe
11:33 26 Aug 21
Friendly, professional, prompt and courteous, I appreciate all that Sam and Tony did to get her done.
Jerry Verghese
00:53 26 Aug 21
MM was one of the best services we have experienced from an HVAC and plumbing service perspective. Excellent call center interaction, expertise from Greg on recommendation with equipment, and great professional installation by Ryan our plumber/technician. Highly recommend this team!!
Robyn MacIntire
15:26 25 Aug 21
I highly recommend them - and will recommend them to my clients! They installed a tankless water heater for me within days. They are professional and efficient.
D
21:45 24 Aug 21
Don't know much about their services but one of their drivers would not let me merge onto the freeway and then proceeded to tailgate every other driver. When I tried to call m&m comfort systems to make them aware you can't get through.
Brian Timian
00:32 24 Aug 21
MM Comfort Systems installed our new furnace and AC unit. Mike and Jason arrived ontime and walked me through the install process and we worked out the location for the AC pad on the side of the house. Hannah was also very helpful with scheduling the inspection. I would recommend MM to my friends.
John Ocampo
19:38 21 Aug 21
Matt and Sam were professional and very efficient. They answered all the questions I had and took the time to explain everything. Happy to work with them and would recommend to others for AC installation.
Hilaire Thompson
03:03 19 Aug 21
It turned out that the work was more complex due to the existing system's routing than originally thought, but Lamont explained potential options along with pros and cons and we arrived at a great solution. Both he and Qushawn were exceptionally competent and explained things along the way. Positive experience from start to finish.
Jerin Mathew
19:06 18 Aug 21
Ruslan & Dallas did a good job on installing the AC and kept all places neat and tidy. Explained well during the walkthrough.
Meg Reynolds
00:19 17 Aug 21
I am a repeat customer of MMComfort Systems, and have been impressed with the service at every level. From scheduling to service to sales there is clearly a company-wide emphasis on solving customer problems quickly and thoroughly.I was first introduced to the company via Costco, when I purchased a furnace. I had to bring a gas line into the house, a so also had them run gas line to a range and dryer. I asked them to return when I wanted gas lines run to my fireplaces. And now they are completing a new bathroom. I'm not likely to call any other HVAC, gas piping or plumbing service in the future because I have had the (opportunity/misfortune?) to directly compare their service to others. They are open about pricing and timing. They keep their word and they are responsive to any and all questions, concerns and ideas.Scot Tabert, Kyle and Greg Forsell have all been awesome to work with. So has the office crew, Jenna Barlow in particular. I don't recall the name of my first HVAC crew...but they were also effective, polite and responsive.I highly recommend.
Conner Morgan
17:09 16 Aug 21
Travin and crew did a great job on the install. Todd did a terrifc job on the site plan and estimate. Everything was simple and easy from start to finish and they explained everything in simple terms. Would highly recommend!
Jen Olsen
21:21 12 Aug 21
The communication from setting the appointment to final inspections was flawless. Our installers Travin, Antonio & Matt were all timely and professional; they took the time to explain the system and what they did and why. Overall I was extremely happy with the service from MM.
John Battle
18:15 12 Aug 21
Excellent service and support throughout the process. Friendly people in the office helped with permits, etc. Great crew (Tom , Jordan & Scott) worked efficiently, left area very clean, gave good instructions.
Virginia Guilford
16:16 12 Aug 21
MM Comfort Systems had provided a/c in one wing of our house a couple of years ago, and we had them return this month to extend a/c to the whole house. They were easy to work with for both the planning and the installation. Although originally they could not do our install until the end of the summer, they were able to work us in this week - so we have a/c now during the current heat wave. And Tyler & Ryan were very efficient and respectful of our property.
Ben Wobker
13:57 12 Aug 21
Mikel & Ina did a great job installing our new furnace and AC unit. Bob was great too on estimating what we needed and finding the appropriate device that was available due to supply chain issues. The system is working great for both the heat and filtering the smoke. Thanks!
Rob G
03:32 10 Aug 21
MM Confort Systems does high quality work and is super responsive. Kyle, the technician that did our work, was very professional and knowledgeable and we highly recommend him for any of your plumbing needs!
Stefan Sobiek
03:45 06 Aug 21
Scheduling with this company was a nightmare. We had 2 days scheduled over a month in advance to upgrade our panel and install heat. Early the morning of the panel installation, they called to let me know that they wouldn't be able to have someone upgrade our panel, and they would have to reschedule. As I'm writing this review, we're ten days past the date they were supposed to upgrade the panel, and they STILL have not been able to reschedule.The next day, they came to install the heating system and add a duct. They installed the heating system, but somehow forgot to bring the materials to install the extra duct. They had to reschedule another day to come back to the house and install the duct. They came a few days later to install the duct, and when they went to finalize the system and add the filter, they had brought the wrong sized filter, so now they have to come back AGAIN with the correct sized filter to complete the unit.I will say, despite the terrible scheduling and coordination on their end, all of the gentlemen who came to do the work were very professional, timely and did great work.
Jamie Yu
19:52 04 Aug 21
MM comfort is definitely one of the top and most popular HVAC contractors in greater Seattle area. I waited a few weeks to get the system installed but worth it! Adam and Marc did a great job making sure the system is installed and working properly. They even helped to install the Nest thermostat that I purchased separately and shown me how to use it.
anne black
22:05 30 Jul 21
Great experience, great responsiveness! Jason answered all our many questions before install and worked with us to get exactly what we wanted/needed lined up. Tom and Jordan were friendly and professional installers and worked quickly and efficiently. We've been enjoying our new AC system greatly!
Robert Williams
04:08 29 Jul 21
Dan, Zach and the entire team at MM comfort systems are amazing. We purchased and installed a heat pump for our split level home. Dan and Zach were able to plumb the system into the house and fish it through the ceiling to conceal much of the piping. Impressive. They were here all day working hard to get our system up and running the Friday before the heat dome/wave hit. The level of care, effort and explanation was fantastic. I highly recommend this company for all your HVAC needs.
Brad Mott
19:02 27 Jul 21
From the initial bid the to installation, using MM was easy. I've used several contractors as I've been updating our house over the last few years and they were one of the few that was fair, on time, and professional.
Keri Ferguson-Smith
03:20 23 Jul 21
Using MM Comfort Systems to select and install our AC unit was the best experience. From the consultation and estimate with Vince to the installation with Joe & Joseph, everything was seamless. Everyone was so nice, so helpful, responsive--all the things you want when working with a company. We will definitely be using them again when we get a generator or any other services!
Arlene Hanson
03:14 20 Jul 21
We were impressed with the overall service and timeliness of everyone in the organization!
Bryan Solemsaas
20:29 19 Jul 21
William Starkweather
03:25 15 Jul 21
Great people, Jo and Joesph worked fast and did a goog job. However the cooling doesnot do the job The outside temp is about 75 degrees the inside is 85 and that is with the A/C on.
Dan Kissin
20:21 14 Jul 21
Drew and Rock did great job explaining the process in advance and providing updates. The work they did looks very neat and professional. Clean too. Everything works to our satisfactions. Thanks!
Lee Winstrom
19:29 12 Jul 21
Beautiful install. We love the system. Both inside and outside units look great. Mechanical crew cleaned everything up and it looks great. Electrical crew installed wiring as requested through unfinished basement. Only issue was electrical cleanup. Spent about an hour vacuuming up shavings from the holes they had to put through joists.
Sterling Nelson
17:27 09 Jul 21
From start to finish the process was very seamless. The consultant, Steve Vick, was great to work with and very knowledgeable. The installers (Sam, Joseph, and Antonio) were courteous and very mindful of our home and took proper care to ensure our home was in better condition than when they got there. Upon completion they gave a thorough walk through of the system and took the time to answer all of my questions in extra detail. Will definitely recommend MM Comfort Systems to anyone looking for Furnace/AC help!
Teresa Brown
23:17 07 Jul 21
Installer came at 8am and finished work almost at 6pm. Great work on installation and clean-up but the only problem I had was "measure 2x and cut once" was not followed in looking for wire connection so several holes were cut on my garage ceiling that I have to repair. Office helps you file for rebates and make appts for inspection.
L D K
03:26 07 Jul 21
On the hottest day ever Sam & Russ put in extra effort to get our new A/C installed. It was grueling but they worked tirelessly to get the system installed and did so in a professional manner. The unit looks great and has functioned perfectly. The time they spent dialing it in after the install demonstrated their professional rigor.I collected 10 bids before going with MM Comfort Systems. They weren’t the lowest bid but the confidence they conveyed during the bid process carried through to the install. I would definitely recommend them!
David Liu
07:28 05 Jul 21
MM Comfort installed our central AC for us. The entire process was enjoyable and painless, starting from Bob who did the initial consulting, to Mikel & Ina who did the installation. Bob was able to identify an unused breaker in our electric panel and helped us avoid a panel replacement. For the installation, Mikel & Ina were very professional where they made sure to keep us well informed in the process and were able to finish in a very timely manner. In addition, their knowledge and expertise really helped to avoid necessary steps. Overall a very satisfying experience, and would recommend indeed.
Gregg Hirata
03:16 04 Jul 21
Sam, Matt, and Antonio installed our AC. They were friendly and kept us informed. They ran into some unexpected issues but they put in the extra effort and time to get it installed.
Jeff Daub
18:02 02 Jul 21
From start to finish, MM Comfort Systems did a fantastic job. Jason the Sales consultant answered every question and accurately described the process. Joe and Joseph the install technicians were respectiful, courteous and left our home clean.The whole experience was pleasant and truly a value. I cannot believe I waited this long to have A/C installed.
Truong Le
02:27 02 Jul 21
Included in the installation list is a new thicker filter. Due to installation space limitation, the new thicker filter cannot be accommodated. The Sales representative updated the contract to note the price difference and promised a refund which was over 20 days ago. I have yet to see the refund.
Carol Allread
20:44 01 Jul 21
We had one minor issue with what the salesman said could happen vs what the installers were able to do. This did delay our installation by 1 month. It is now installed and is running and cooling excellent. We have a tri-level and were concerned with even cooling, but its cooling all levels great. The installers were very professional, they called prior to arrival, were knowledgeable, and cleaned up all areas they worked. The final installation is very professional in appearance and works as promised. I would recommend to my friends and family. The only reason I gave four stars was the delay of installation due to the issue with what the salesman said and what the installers could do. We love the cool air!
Melissa D
02:39 01 Jul 21
We decided to purchase AC for our home this year via Costco. Vince came out to provide us with a quote and walk us through all of the available options we had in terms of where we could locate the unit, what types of units were available, and other recommended products and services. He gave us clear answers to our questions and didn't try to upsell us to something we didn't need - we were thoroughly informed and able to make choices that were best for us.Sam & Antonio did the install. They were quick and professional and answered all of the questions I had about how to operate the unit, what the status of the work was, etc.I deducted one star because there was a part that was defective (not their fault) and Sam informed us that the office would reach out to us after they left to schedule someone to come by and replace it. I ended up having to call them after a business day and a half (plus two weekend days) of awaiting further information. I assume they were probably VERY busy but knowing that the inspections were pending had me really anxious.. With that said, this was incredibly minor - just a small point of improvement.When I connected with Hannah in the office by phone, she was incredibly professional, quickly got a technician out to finish the job, and even took the time to register our unit for us.Everything has been working flawlessly the last month and kept our house nice and cool, even during the record breaking heat!I would highly recommend MM Comfort Systems! Thank you, team, for your hard work in helping us join the COOL KIDS on the block this year 🙂
Chris Cooper
22:17 30 Jun 21
The MM crew showed up on time and got right to work. They kept me informed and explored the best possible solution for my AC installation. They were all friendly, courteous, and professional. I love my new AC!!
Jobi Paul
19:34 26 Jun 21
MM comfort system did my A/C unit installation in a professional manner .Technicians Travin and Antonio did awesome job.
Erica S
21:08 25 Jun 21
Our install was back in February but wanted to make sure to leave a review for Joe and Ruslan at MM Comfort Systems. We liked how fast they completed the install. They stayed in constant communication and even alerted us to the water heater leak which was completely separate from their job. Even found a bucket in our garage and placed it at the leak site. This saved us a lot of money and headache in the long run. Cannot express our gratitude enough.
Jacky Yip
04:50 25 Jun 21
Tom and Jordan did a fantastic job with the install, and made sure to clarify with me before any subjective decisions are made. Very happy with the work.
Richard Brigman
20:50 24 Jun 21
Process went great Sam and Antonio answered all our questions and did a great job.
Mike Johnson
19:05 21 Jun 21
MM comfort did an outstanding job installing a our new gas furnace and A/C. We couldn’t be more pleased. The three technicians Mickey, Lucas And Jesse did a great job. All three were very pleasant to talk with during the install. Great folks, great company. Also very pleased with Rod who gave us great information and Hannah who kept us up to date on installation.
Todd Knopp
13:06 21 Jun 21
The whole crew was awesome. They where very professional and clearly explained everything that was going to happen showed me everything after they finished and cleaned up after themselves.
Camila Lagow
20:36 19 Jun 21
I would have added 5 stars but I think they didn't do a great job addressing a complaint . A day after the instalation the city inpector came and smelled gas. Since I didn't smell it he asked me to keep an eye on it. I smelled it on Thursday and Friday and called them to come back and check the instalation. When called and the person on the phone told me that the person whould could take care of this was on the phone and will give me a call back. I never got it. Instead, I got an email saying that I should report the leak to PSE. PSE didn't install the furnace, they did. WHen PSE came he agreed with me that they installers should have come first before calling PSE. He just tight a hose and things solved. So this means that they didn't do a perfect instalation speccially with gas. A little disappointed that I am paying 4, 000 and do'n't get the service I am expecting from them.
Lasifu Ta
19:36 18 Jun 21
Great service! Dan & Zach are awesome, they also helped move the plants!
Anand Bisen
07:10 15 Jun 21
MM Comfort Systems (MMCS) is who I was referred to by COSTCO for my AC install. We are a big COSTCO fan and rarely have had issues with anything that we get from COSTCO. This is one of those exceptions, not too bad but not great either.Tristan from MMCS promptly came after scheduling the visit from COSTCO, performed a survey and presented with three options for installing AC. We asked for a two stage AC and were told that the model on Lennox Elite series was on short supply potentially due to pandemic and not readily available. We waited a few months and reached out to MMCS again and they informed us that 2 Stage AC has been discontinued. So we selected one of the single stage AC units and scheduled the install.The quoted price included adding electrical circuit and 100+ft of electrical run for the outside unit. Which we were told was significant amount of work (and cost) as it involved running power from one corner of the house to the other where the exterior unit was supposed to be placed.[OK] Our install was scheduled for a Monday - Tuesday, and it actually started on Friday. Electrical drop was left fo last so it got pushed to following Monday as it was getting late.[Good] Mikel & Ina who performed the install were great. Explained everything in detail. Actually the entire install team was really nice to work with.[Not Great] On the following Monday the electrical team arrived for the work and they informed me that we already have an electrical circuit from an old furnace and they don't have to run the 100+ ft cable nor they need to add a circuit. So we ended up using existing electrical drop. The guys told us that in order to get the credit for this component we should get in touch with MMCS.[??] The following day inspectors from city came to check the install. We failed the initial inspection because a lot of water was found leaking from the unit. Following day MMCS guys came did some caulking amongst other things but were not able to definitively find the fault. Inspectors came again the following day and passed the install. I hope we don't get the leak again once summer really arrives in Seattle.This was all about a month back... Since then[BAD] I have been trying to reach MMCS to see if there would be any credits for what we were told was an expensive component of the install (running electrical drop over 100+ ft). After a lot of messages and mails I was able to get a call back and was told that I would get $375 back out of $10.5K of the install. Which I though was too little but still agreed to..That's again more than 2-3 weeks back. I am not even getting replies for my messages.I'll conclude by saying that initial service seems good, after service I hope is good but based on my experience I think it's going to be not so great of an experience. Will keep updating as I learn how the system performs over summer.
Eileen Burns Caparoso
18:43 13 Jun 21
Very easy installation of a new gas furnace and new to the house AC. Tyler & Ryan were very polite and COVID aware, they took care of everything and walked me through how to operate everything. The new system passed the city's inspection on the first visit.
Michael Maddox
15:39 12 Jun 21
The install technicians, Sales team and customer service did an exceptional Job. They were very courteous, knowledgeable. They did not disrupt our house during their installation at all. They clearly explained everything about the use of our new AC installation. I highly recommend MM comfort system.
George Jonson
12:38 10 Jun 21
I would recommend MM Comfort Systems to those looking to install AC or a new furnace. The installers, Sam & Ruslan were efficient, clean and knowledgeable, in and out in two days, one day for furnace replacement and one day for new AC. From start to finish MM employees were polite and efficient, knew the correct installation for new electrical, heating and AC. All passed inspection.
Colby Crouch
21:08 09 Jun 21
We found the worst situation possible when having a different company come out to quote repairs on a system we inherited with the purchase of our home. The furnace and AC were broken and red tagged, that other company quoted a lower quality system replacement at 5K more than MM. Jason was a great no pressure salesman who gave good recommendations on system selection based on needs and budget. We agreed on the price and got it scheduled ASAP. Sam and Antonio arrived to our house right at 8am when the noise ordinance shuts down for the morning and proceeded to uninstall the ratnest of an old system and cleaned up the install and put in the new Carrier system which has brought us much comfort and sleep for the last week. THANK YOU THANK YOU THANK YOU as my 3 year old would say.
Steve O'Donnell
16:42 07 Jun 21
Overall , challenging and disappointing experience.Found MM Comfort Systems through Costco and ordered a Mini-Split Heat pump with four indoor units to provide heating and cooling to our home.Installation was excellent. Drew and Lamar from MM were professional and courteous and patiently helped map out unit placement. We brainstormed together about distribution of indoor units and outdoor heat pump to be aesthetically pleasing as well as practical.Sales rep Derrick, however, was not realistic about the placement of units in our home requiring one indoor unit to be placed with an extremely long connection to the main Mini-Split heat pump outside.Since installation we have been plagued by LEAKS in the HVAC system leading to poor heating and cooling functionality. We have needed multiple maintenance visits and just when we think the problem is repaired, it recurs. I don't know if this has do with the initial installation or the long connection length to one of the units or other factors, but this has not been the solution to our home heating and cooling needs we were looking for.
Mai Mai
05:02 04 Jun 21
Sam & Antonio were professional and friendly. They left no mess. They cleaned up. They were actually very good with the install and took off shoes when entering the house. Highly recommend!
Sai Priya Kumar
21:25 03 Jun 21
Our installers Travin & Kaelen were very friendly and polite and considerate of the home environment. They did a clean work and we really appreciate their efforts. They answered to all the questions and gave wonderful suggestions that were very useful for the whole installation procedure. They did a great job! Overall the experience was good and would definitely recommend Travin & Kaelen working for MM comfort systerm.
Keith Horton
06:06 30 May 21
Tom and Jordan showed up early and were super professional. Even when the original plans didn't work out as we thought they might, they were happy to just adapt and do what needed to be done instead. All in all I'm super happy with their work and glad I went with MM Comfort Systems. I'll definitely be using them again for any work that they service.
Kevin Sandal
18:18 27 May 21
Randy and Matt were efficient in replacing my old heat pump with a new system. There was a small issue that had to be worked, but MM Comfort Systems diligently worked the issue until resolved (thanks Shaun!).
John Bartlett
17:11 21 May 21
MM Comfort Systems installed a heat pump HVAC/air scrubber along with replacing an aging electrical panel and we couldn't be more pleased with the end result. They did not sub-contract out any of the work and made sure we were 100% satisfied with the final product. Tom & Jordan were very professional and they didn't mind me being curious and nerdy about "how things work".When drilling for the thermostat wire, the in-ceiling power line to the water heater was accidentally damaged (just bad luck) and when we realized the next day that we had no hot water, they sent out a team ASAP who quickly identified the cause and made it right.I would not hesitate to recommend MM Comfort Systems!
Jessica Bartlett
04:08 21 May 21
Thank you the MM Comfort Systems team for providing great customer service from beginning to end. Todd our sales rep was friendly, knowledgeable, responsive and walked us through each step. The team the installed our electrical panel was quick, knowledgeable and professional. Our installers Tom and Jordan were on time, super clean, friendly, professional and kept us up to date on their progress throughout the day. The end result was amazing clean air in our home. We are very grateful. There was one hiccup with the install that showed how committed they are to doing the job right. There service department was quick to schedule a team to come back out within hours. We are so excited to start this long term relationship with MM Comfort. Finally, thank you to Sherry in the accounting department. She too was great at communicating. It takes a team to provide great customer service. Thank you all for changing our lives with your amazing product.
Mihai Aldea
22:44 20 May 21
Matt & Randy executed a professional install for a new furnace and whole-house AC system. Their attention to detail was evident from the precise installation of the furnace in a tight space (1/4" clearance) to the caulking around the gaps between piping and walls. MM Systems coordinated the whole job, including permitting and product registration. Highly recommended.
Facebook Rating
4.4
Based on 7 reviews
Lamont and QuShawn did an outstanding job, very professional, and discussed with us any changes we needed to make with regards to locations and pipe runs. They explained how everything worked and cleaned up when they were finished.
Joe Welsh
18:04 26 Nov 21
Terry McCoy
17:29 22 Nov 21
Anu
23:29 20 Nov 21
We could not have been happier with the installation of our AC and Furnace. The installers Matt and Will were extremely professional, knowledgable and we really appreciated how hard they worked. The team at MM comfort systems has been very responsive, always on time and helpful when questions arose which made the process the smoothest I think it could have been.
Sasha Vinni
22:53 19 Nov 21
Dan & Brooks are assigned to work with this task, they are super professional and the whole process is fast and in good quality.
Yijun Lou
19:18 11 Nov 21
very seamless experience. did great job before, during and after. highly recommended
Leon Ma
16:22 11 Nov 21
Sam and Scott provided fantastic service. They did a remove and replace of the furnace and a/c unit. Everything was completed in the timeline that Tristan (sales guy) said it would be. Clean up was pretty good, but did find a short magazine of staples in the garage. Would definitely recommend MM Comfort to my friends and colleagues.
Dave Tradal
16:06 06 Nov 21
They installed a heat pump to add air conditioning to our system. They weren’t able to finish in one day and they didn’t return to complete the work until 6 days later. The two workers were very good and professional and worked long hours both days.
chris halstead
18:20 05 Nov 21
Great job really nice and friendly
Kenny Li
18:33 13 Aug 20
Installed a heat pump with MM Comfort Systems for central air in the summer and significant heat savings in the winter (we estimate over $1500 a winter in propane savings). They were in an out in a day unobtrusive, professional, gave me great options and far better equipment for the same price as other quotes I'd recieved. The system is working great, Travin and Kyo were great and even tolerated me doing some training with my dog around strangers! 100% recommended
Randall King
19:25 15 Jul 20
I highly recommend MM Comfort Systems for their professionalism, great customer service, and quick response. Tom, who came out to give us a bid, answered all of our questions, and emails promptly. The installers, Drew and Lamont did a meticulous job with the install of our new furnace and AC unit. We had other bids, and this was the one we ultimately went with because of their knowledge, and quick responses.
Colleen Jensen
18:38 27 Jun 20
We just had a new heater and air conditioner put in our home. MM Comfort Systems were fantastic! I got several bids, but there’s was the best by far. They were prompt with correspondence and the whole process was super fast. The estimator Rod Kippes was great and explained all of the options we had, teaching me about how the system worked and answering all of my questions. Install was beautiful and the installers Dan and Alex were so friendly and knowledgeable. They explained how to operate and maintain my furnace and taught me how to program my thermostat. I couldn’t be more happy with my new equipment and would recommend MM Comfort Systems to anyone needing heating and cooling in their home.
Rob Lane
16:19 03 Jun 20
Zach and Randall came at a very challenging time for everyone (Everyone is currently self isolating at home) They were not only respectful of my home, but were very professional and were able to communicate and complete the job while maintaining a safe distance. They were on time and very efficient with their work. The system itself, while only a few hours old, really beats the window units I was using before. My only regret is not making the plunge sooner. Thanks MM!
Jonathan Saenz
21:24 29 Apr 20
I really like that they've incorporated virtual appointments and no contact service calls during a time like this. They've made maintaining our home's air systems super easy and are all very friendly.
Aileen Song
21:01 22 Apr 20
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