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Google Rating
4.8
Based on 391 reviews
MM Comfort Systems
4.8
Todd Knopp
13:06 21 Jun 21
The whole crew was awesome. They where very professional and clearly explained everything that was going to happen showed me everything after they finished and cleaned up after themselves.
Camila Lagow
20:36 19 Jun 21
I would have added 5 stars but I think they didn't do a great job addressing a complaint . A day after the instalation the city inpector came and smelled gas. Since I didn't smell it he asked me to keep an eye on it. I smelled it on Thursday and Friday and called them to come back and check the instalation. When called and the person on the phone told me that the person whould could take care of this was on the phone and will give me a call back. I never got it. Instead, I got an email saying that I should report the leak to PSE. PSE didn't install the furnace, they did. WHen PSE came he agreed with me that they installers should have come first before calling PSE. He just tight a hose and things solved. So this means that they didn't do a perfect instalation speccially with gas. A little disappointed that I am paying 4, 000 and do'n't get the service I am expecting from them.
Lasifu Ta
19:36 18 Jun 21
Great service! Dan & Zach are awesome, they also helped move the plants!
Anand Bisen
07:10 15 Jun 21
MM Comfort Systems (MMCS) is who I was referred to by COSTCO for my AC install. We are a big COSTCO fan and rarely have had issues with anything that we get from COSTCO. This is one of those exceptions, not too bad but not great either.Tristan from MMCS promptly came after scheduling the visit from COSTCO, performed a survey and presented with three options for installing AC. We asked for a two stage AC and were told that the model on Lennox Elite series was on short supply potentially due to pandemic and not readily available. We waited a few months and reached out to MMCS again and they informed us that 2 Stage AC has been discontinued. So we selected one of the single stage AC units and scheduled the install.The quoted price included adding electrical circuit and 100+ft of electrical run for the outside unit. Which we were told was significant amount of work (and cost) as it involved running power from one corner of the house to the other where the exterior unit was supposed to be placed.[OK] Our install was scheduled for a Monday - Tuesday, and it actually started on Friday. Electrical drop was left fo last so it got pushed to following Monday as it was getting late.[Good] Mikel & Ina who performed the install were great. Explained everything in detail. Actually the entire install team was really nice to work with.[Not Great] On the following Monday the electrical team arrived for the work and they informed me that we already have an electrical circuit from an old furnace and they don't have to run the 100+ ft cable nor they need to add a circuit. So we ended up using existing electrical drop. The guys told us that in order to get the credit for this component we should get in touch with MMCS.[??] The following day inspectors from city came to check the install. We failed the initial inspection because a lot of water was found leaking from the unit. Following day MMCS guys came did some caulking amongst other things but were not able to definitively find the fault. Inspectors came again the following day and passed the install. I hope we don't get the leak again once summer really arrives in Seattle.This was all about a month back... Since then[BAD] I have been trying to reach MMCS to see if there would be any credits for what we were told was an expensive component of the install (running electrical drop over 100+ ft). After a lot of messages and mails I was able to get a call back and was told that I would get $375 back out of $10.5K of the install. Which I though was too little but still agreed to..That's again more than 2-3 weeks back. I am not even getting replies for my messages.I'll conclude by saying that initial service seems good, after service I hope is good but based on my experience I think it's going to be not so great of an experience. Will keep updating as I learn how the system performs over summer.
Eileen Burns Caparoso
18:43 13 Jun 21
Very easy installation of a new gas furnace and new to the house AC. Tyler & Ryan were very polite and COVID aware, they took care of everything and walked me through how to operate everything. The new system passed the city's inspection on the first visit.
Michael Maddox
15:39 12 Jun 21
The install technicians, Sales team and customer service did an exceptional Job. They were very courteous, knowledgeable. They did not disrupt our house during their installation at all. They clearly explained everything about the use of our new AC installation. I highly recommend MM comfort system.
George Jonson
12:38 10 Jun 21
I would recommend MM Comfort Systems to those looking to install AC or a new furnace. The installers, Sam & Ruslan were efficient, clean and knowledgeable, in and out in two days, one day for furnace replacement and one day for new AC. From start to finish MM employees were polite and efficient, knew the correct installation for new electrical, heating and AC. All passed inspection.
Colby Crouch
21:08 09 Jun 21
We found the worst situation possible when having a different company come out to quote repairs on a system we inherited with the purchase of our home. The furnace and AC were broken and red tagged, that other company quoted a lower quality system replacement at 5K more than MM. Jason was a great no pressure salesman who gave good recommendations on system selection based on needs and budget. We agreed on the price and got it scheduled ASAP. Sam and Antonio arrived to our house right at 8am when the noise ordinance shuts down for the morning and proceeded to uninstall the ratnest of an old system and cleaned up the install and put in the new Carrier system which has brought us much comfort and sleep for the last week. THANK YOU THANK YOU THANK YOU as my 3 year old would say.
Steve O'Donnell
16:42 07 Jun 21
Overall , challenging and disappointing experience.Found MM Comfort Systems through Costco and ordered a Mini-Split Heat pump with four indoor units to provide heating and cooling to our home.Installation was excellent. Drew and Lamar from MM were professional and courteous and patiently helped map out unit placement. We brainstormed together about distribution of indoor units and outdoor heat pump to be aesthetically pleasing as well as practical.Sales rep Derrick, however, was not realistic about the placement of units in our home requiring one indoor unit to be placed with an extremely long connection to the main Mini-Split heat pump outside.Since installation we have been plagued by LEAKS in the HVAC system leading to poor heating and cooling functionality. We have needed multiple maintenance visits and just when we think the problem is repaired, it recurs. I don't know if this has do with the initial installation or the long connection length to one of the units or other factors, but this has not been the solution to our home heating and cooling needs we were looking for.
Mai Mai
05:02 04 Jun 21
Sam & Antonio were professional and friendly. They left no mess. They cleaned up. They were actually very good with the install and took off shoes when entering the house. Highly recommend!
Sai Priya Kumar
21:25 03 Jun 21
Our installers Travin & Kaelen were very friendly and polite and considerate of the home environment. They did a clean work and we really appreciate their efforts. They answered to all the questions and gave wonderful suggestions that were very useful for the whole installation procedure. They did a great job! Overall the experience was good and would definitely recommend Travin & Kaelen working for MM comfort systerm.
Keith Horton
06:06 30 May 21
Tom and Jordan showed up early and were super professional. Even when the original plans didn't work out as we thought they might, they were happy to just adapt and do what needed to be done instead. All in all I'm super happy with their work and glad I went with MM Comfort Systems. I'll definitely be using them again for any work that they service.
Kevin Sandal
18:18 27 May 21
Randy and Matt were efficient in replacing my old heat pump with a new system. There was a small issue that had to be worked, but MM Comfort Systems diligently worked the issue until resolved (thanks Shaun!).
John Bartlett
17:11 21 May 21
MM Comfort Systems installed a heat pump HVAC/air scrubber along with replacing an aging electrical panel and we couldn't be more pleased with the end result. They did not sub-contract out any of the work and made sure we were 100% satisfied with the final product. Tom & Jordan were very professional and they didn't mind me being curious and nerdy about "how things work".When drilling for the thermostat wire, the in-ceiling power line to the water heater was accidentally damaged (just bad luck) and when we realized the next day that we had no hot water, they sent out a team ASAP who quickly identified the cause and made it right.I would not hesitate to recommend MM Comfort Systems!
Jessica Bartlett
04:08 21 May 21
Thank you the MM Comfort Systems team for providing great customer service from beginning to end. Todd our sales rep was friendly, knowledgeable, responsive and walked us through each step. The team the installed our electrical panel was quick, knowledgeable and professional. Our installers Tom and Jordan were on time, super clean, friendly, professional and kept us up to date on their progress throughout the day. The end result was amazing clean air in our home. We are very grateful. There was one hiccup with the install that showed how committed they are to doing the job right. There service department was quick to schedule a team to come back out within hours. We are so excited to start this long term relationship with MM Comfort. Finally, thank you to Sherry in the accounting department. She too was great at communicating. It takes a team to provide great customer service. Thank you all for changing our lives with your amazing product.
Mihai Aldea
22:44 20 May 21
Matt & Randy executed a professional install for a new furnace and whole-house AC system. Their attention to detail was evident from the precise installation of the furnace in a tight space (1/4" clearance) to the caulking around the gaps between piping and walls. MM Systems coordinated the whole job, including permitting and product registration. Highly recommended.
Linda Paramore
19:19 20 May 21
I had an HVAC mini split installed and Joe,Joe, Mike and Mike’s associate (sorry I didn’t get his name) were on time and worked efficiently and got the unit installed within 5 hours. They cleaned it after themselves and were very helpful and friendly. A great experience
John Gentry
18:14 20 May 21
We are a long time customer of MM Comfort Systems.We have had a heat pump system for over 40 years; but it needed replacement. Installation was by Adam and Marc who were efficient and thorough. There were no short cuts and clean up was superb. The electrical inspector just completed his inspection and said the installation was totally up to code.
Alexander Wang
05:37 20 May 21
The whole project is very smooth. Very effective communications keep me updated from the sales stage (Steven Vick) all the way through the finish line of the project. The installers Sam & Antonio are very customer-oriented and friendly. they kept me updated with the progress of the installation. Also important is that I can see there is a strong team to support the whole project, and that's why I chose MM Comfort.
Alex Lamb
22:42 19 May 21
I used MM comfort Systems to install AC in my house. They reused the existing ductwork, added the heat pump, and replaced the furnace. The whole process from initial contact to install was only 2.5 weeks. Adam and Mark were very knowledgeable and professional. They got brought up anything that wasn't expected and offered options for solutions. Great crew, would hire again.
Erlinda Jimenez
04:39 15 May 21
Mikel and Ina installed a mini split for me. They arrived on time and were very professional. They both did a great job inside and out.
Irene Lee
18:39 12 May 21
I was very satisfied with the new furnace, it controls the heat and sound very well. It was well done.
Holly Fuerte
15:52 03 May 21
This is the second time I've used this company to install furnace/central cooling and they were great both times. The employees were friendly and enjoyable to chat with and very informative when I had questions or concerns. Rod the sales guy is awesome!
David Kirdahy
02:51 01 May 21
Mike and Jason Installed our Lenox Furnace. They were courteous, skilled and informative. The whole experience was very positive. Mike and Jason did a great installation and totally gave us all the info we needed.
Phil Hutchinson
17:53 28 Apr 21
From the initial meeting with Jason to get a bid on my project to the furnace and AC installation by Chris and Kaelen, working with MM Comfort Systems was a fantastic experience.Jason and the MM office staff answered the million questions I sent their way quickly, patiently, and accurately.Chris and Kaelen then worked extremely hard to install all the components, and the place was cleaner when they left than when they got there. They arranged all the permits and inspections, so the project could not have been easier from my end. I am thrilled with the Carrier hardware that was installed.
Graham Watts
22:18 21 Apr 21
Tom & Jordan were very professional, friendly and their work looks great. The rest of the team at MM Comfort Systems were very helpful as well.
Carina Moravec
02:14 21 Apr 21
Responsive. Great quality product. Installers Drew and Lamont were on time, efficient, wore masks and left the area clean and tidy.
Philip Shack
22:10 15 Apr 21
Sam and Juan, with MM Comfort, were on time and professional. They got it done in reasonable time, packed up, and we were good to go. A new thermostat was necessary and was installed, at no added cost. The warranty is great, and we have the added advantages of the Costco guarantees.
Jessica Wyckoff
19:20 15 Apr 21
sze wong
18:45 14 Apr 21
Customer service :the technician was friendly and very helpful. As far as the problem: it was not solve and my family is a little frustrated because he mentioned is not something they can fix. But we purchased and was installed by MM comfort.
Mr White
06:32 14 Apr 21
My quote was with Tristan. He answered all my questions and guided me to the best option for my family. Matt & Randy did my install. They were great. My Lennox condenser in the bottom of my furnace broke during the pressure test and let refrigerant throughout my house which was unfortunate, but nothing installers could have changed. They had to come back 2 days later, replaced the condenser, cleared the line and installed new refrigerant. All is working great after that. I'm happy with my choice with MM Comfort Systems.
Peter Wilson
01:17 14 Apr 21
Jennifer Canter
19:27 13 Apr 21
The price was great. We went through Costco and MM is who contacted us for the quote. The quote was fast and affordable and the installers Drew and Lamont were friendly and communicated with me throughout the process.
Sidney Field
18:09 13 Apr 21
Travin & Kaelen were professional, friendly and speedy! Our AC was installed in one day, and upon completion, everything was explained to us in plain English. The whole procedure was minimally invasive and overall really well done. Thanks!
Michael Mulvihill
18:21 10 Apr 21
They followed up until they were able to get the heat pump system fully operational. Very pleased.
Caden Nguyen
22:34 09 Apr 21
To To
21:58 09 Apr 21
Johnny Blair
19:43 09 Apr 21
I used MM Comfort systems to replace our Furnace and we couldn't have been happier with the technicians that installed it. They were professional and made sure install went as smooth as possible. The sales team missed something so the techs had to be creative to solve it all while making sure I had an A+ experience. They also arranged inspection which saved me time from navigating that. Thanks and would buy from them again.
Wayne Matta
18:52 09 Apr 21
I love our new furnace, it's so quiet and I noticed within 2 days how the air filter system made the air feel so much cleaner. With two big dogs in the house it really made a difference and keeps the dust down. I can't wait to try the A/C this summer. The installers were great, helpful and friendly.Thank you everyone.Luanne Schreibe & Wayne Matta
Sunny Heinrichs
17:05 09 Apr 21
Professional and friendly service. Travin and Kaelen were outstanding 🙂
Audrey McGill
20:50 08 Apr 21
We cannot say enough good things about MM Comfort Systems! We had a unique situation, and needed to have our furnace removed in order to access and repair a leak in our foundation. We had reached out to MM Comfort Systems to coordinate our furnace removal a few months in advance for that project. This made me nervous because the timing was not flexible, but MM was extremely communicative and arrived right on time the day that they were scheduled to come out.We were also curious about adding an AC unit to the house at the same time of having our furnace work done, and asked to schedule a consult. Bob came out to give us a quote and he was thorough, friendly, and did not pressure us at all. Well, he quoted us such a fantastic price, we decided to have an AC unit installed as well. When the day came to remove our furnace and install our AC, Joe and Dan could have not been friendlier, more courteous, or more professional. We were even offered a space heater because we would have to spend the weekend in our house without heat! Everything about our new AC unit was explained, and our furnace was efficiently removed and reinstalled good as new. On the office end, Hannah and Jenah were very friendly and knowledgable and made the permit process go very smoothly as well. We would not hesitate to recommend this company to our family and friends. Thank you for a wonderful experience MM Comfort Systems!
Fiona Lee
15:26 06 Apr 21
We had MM Comfort Systems replace our 20+ year old gas furnace with a Carrier Performance 96% AFUE gas furnace.After getting quotes from 4 other HVAC vendors, we opted to go with MM Comfort Systems -- their prices were reasonable, they had good reviews and their work included a 5-year "peace of mind" guarantee.Tristan, who came to do the estimate, was friendly, knowledgeable, patient and the very professional, and Zack who was part of the 2-person installation team, was the same (our furnace was installed in 5-6 hours, and we appreciated the fact that the guys cleaned up afterwards). I accidentally turned off the furnace after the installers left and 1-2 hours later, we had no heat and the thermostat was dark. I called MM and within 30 mins, Zack called back to help troubleshoot remotely (and was good natured about my faux pas). That's the Good.The Bad:1. The other installer, who was also friendly, didn't wear his mask all the time, and when he did, often had his mask below his nose.2. On Saturday, 4 days post-installation, I opened the closet to check on the furnace and found water on the floor. I called MM's main line, left a voice mail; also called the CEO's direct # but his mailbox was full. Couldn't find a 24/7 phone # to call even though their web site refers to one. On Sunday, after replacing 4 towels that we'd placed on the closet floor to absorb the leaks, I emailed MM to ask them to send someone out ASAP.UPDATEMM Comfort Systems called first thing Monday morning and had someone over to fix the leak within hours, so I've changed my rating accordingly.
Bitewa Wasse
03:35 01 Apr 21
Robert Duncan
23:07 23 Mar 21
The team from MM Comfort Systems came out to install a Lennox AC unit and they did an excellent job. They arrived on time and Matt walked me through what needed to be done, patiently and thoroughly answering a couple questions I had. Work was done efficiently and expertly. They discovered our furnace had at some point developed a cracked heat exchanger and needed to be replaced, which was unfortunate but unavoidable. I really appreciated Matt showing me exactly where the furnace was cracked and explaining the issue. MM had a new Lennox furnace in stock and came back the next business day to install it. Matt finished up the AC work outside while Randy handled the furnace work inside along with a new thermostat. Randy was also great to work with and did the final walk through of how the units operate, answering all questions and providing the info I needed. I wouldn't hesitate to have MM Comfort back to do this type again. Very highly recommended!
Diane Campbell
18:42 22 Mar 21
MM Comfort Systems replaced my old furnace with a new one. What a great team -- professional, caring, and responsive, including the technicians and the administrative staff. Despite unexpected problems (not their fault), which required repeated visits, they worked hard to make sure the installation was successful. I would recommend this company to anyone.
Anya Hartshorn
23:58 20 Mar 21
We had a new furnace installed as well as an air conditioner. Mikel and Ina did a great job! The price was the best we found and between the scheduler on the phone, the guy (Steven) who came out to give us an estimate, and Mikel and Ina, who did the installations, everyone was so knowledgeable and personable. We would definitely recommend them!
Greg Guillen
17:41 17 Mar 21
Juan was the first technician to arrive at my residence. He was respectful and on time. He explained the process of replacement and how to use the system for some cooling in the summer even without a heat pump. Ruslan joined him a short time after and he installed a gas line connection and duct piece that they included in the fixed price.
Dan Ngo
17:28 17 Mar 21
The team at MM Comfort Systems did a great job with our AC install. Todd did a thorough assessment of our home to determine our AC needs and was great at explaining the assessment process. Our install team, Chris & Andrew did a great job at the installation and were very efficient. Overall, we were happy with our interaction with MM Comfort Systems!
Robert Hurd
17:37 15 Mar 21
Replaced an older gas furnace and ran a new thermostat wire. Very professional and quick. Entire swap out was under 4 hours. The installation team, Drew and Lamont, were very efficient and used drop cloths where necessary for the inside work. I highly recommend them.
K V
02:41 12 Mar 21
Mikel & Ina did a fantastic job installing A/C. Highly recommend their professionalism and responsiveness. They came on time and completed on time. Thanks for all the good quality work you have done.
Nicholas DeGaetani
05:36 04 Mar 21
Drew and his partner were professional, courteous, and walked me through each significant change to install AC to my existing unit. They made sure I was satisfied with the work before the left and without question I was.
Tom Johnson
02:36 27 Feb 21
The two installers, Mikey & Lucas were professional and knowledgeable. They got right to work and finished the same day. The installation looks good and everything worked fine. we passed inspections with n corrections needed.I feel we got a great deal and am looking forward to a little global warming this summer.
Joseph Bisacca
00:05 26 Feb 21
Installed a new furnace, very fast and efficient (heat wasn't out for long). Very low impact in the house and cleaned up fully when done. Great Job!
Cathy Kennedy
15:35 22 Feb 21
MM Comfort Systems provided excellent service installing an Electric Heater, HP and A/C, which replaced our oil furnace. Tristan came out to give us a bid on the work. He was thorough, knowledgeable and patient explaining what needed to be done, and answered all my questions. Many thanks to Joe and Ruslan for the excellent installation they completed expediently, which passed inspection with no problem. Justin did the work on our electric panel, even suggesting a clever short cut from the outside of our home to our indoor furnace room. He was in and out in no time at all. Joe and Ruslan were friendly, informative and very polite. They cleaned up everything, so that it was undetectable that any work had been done to our home. Communicating with their office was a breeze. Desiree and Hannah were available to answer questions and provide assistance when needed. Very friendly and helpful. Great company, great employees, great job and reasonable cost. Should the need arise, I would hire them again.Cathy Kennedy2/22/21
Leah Morgan
16:57 20 Feb 21
Mike and Ina were excellent. The conduit work was discrete and cooling unit was set up very well.Todd was very helpful from quoting through installation. The front office team has been helpful and responsive too.I feel like we have finally found a great heating and cooling company to work with.
Ken Mallit
21:43 19 Feb 21
Had MM install new Furnace and AC and they did a great job through the entire process. Adam & Mark the installers did a great and clean job. Would recommend the folks.
Simon Liu
01:12 17 Feb 21
My heating system needed a repair. MM was able to send a technician the same morning I called them. The technician sent me an email to inform me that he was on his way to my house. When he arrived, the technician quickly made a diagnosis and ordered the part needed for the repair using a mobile device. MM called me the next day and told me the part can be installed the following day. The technician arrived in the morning during the scheduled hours and installed the new part without any problems.Overall, MM was very responsive, professional, efficient, and easy to work with. They fixed my heating system in 3 days. I got heat back before the big snow storms hit the Seattle area. I am very appreciative of the service they provided.
allen ho
07:04 14 Feb 21
Zach and Randall did a good job install new furnace and thermostat, show up on time and get the job done, we are happy with their professionalism, highly recommended!
ron george
15:40 13 Feb 21
Fantastic maintenance and repair people. Best prices, and just plain good people. I have had their help for years and they always go the extra mile.
Corina Marcus-Siteanu
00:37 09 Feb 21
MM are AWESOME!!!.We recently decided to add an AC through Costco. From the representative I spoke with at Costco (Christy), to the end with Ryan and Tyler being our installers, everyone was courteous, professional and very friendly. The company responded quickly and the appointment was scheduled right away. The sales representative, Bob H. was very nice and explained the process in easy to understand terms, helping us to make the right decision. The office staff (Desiree, Jenah and Hannah) were excellent in their communication and on-point with permitting, warranties and other documents.Everyone that came to our house was very respectful of the property. Ryan and Tyler worked around the existing features and after the install left everything spotless. They were great on the final walk-around and explained the equipment and features.A great example of businesses adapting to COVID- everyone always wore masks, distanced, and were very safe. Very pleased and would not hesitate to do business with, or recommend MM Comfort Systems.
George Maffeo
19:52 08 Feb 21
Joe and Ruslan did a great professional job, and I was very impressed with their work ethic and timeliness in completing the work. Well done guys !
Dominique DeVoll
01:18 08 Feb 21
Recently needed a new furnace and MM Comfort was recommended to me by a trusted friend. Andrew and Chris were fantastic! They were professional, respectful and did a great job! would definitely recommend them to anyone.
Shelly Sadettanh
16:31 05 Feb 21
George Maffeo
04:14 05 Feb 21
Alex Kim
18:52 02 Feb 21
MM Comfort Systems was the last one out of five contractors that I evaluated before making the decision on heating furnace replacement for my home in mid-Jan 2021. Long story short, I am highly satisfied (to date) that I have chosen MM as my contractor. From start (sales) to finish (product support/follow up), my experience with MM was outstanding overall. Sales rep (Tristan) was super-responsive and up front while Jenah (office) seamlessly tracked all the progress to seal the deal.My installer, Dan, was flat out fantastic and professional. He was on time for the installation and was courteous at all times when I asked questions along the way. He also ensured to leave the premise without any trace.I will revisit this review if anything new comes up that is worth mentioning, but based on what I have experienced thus far, I would highly recommend.
Carl Banks
17:40 01 Feb 21
Great company, and associates were very professional, courtesy and helpful. I would definitely work with them again.
Mark Passovoy
02:47 01 Feb 21
Worked with MM Comfort to determine our options for installing AC and also improving comfort inside our home. Jason was able to go over every possibility with us and quickly schedule us for an install. Team was able to quickly and efficiently work on our home and get done earlier than expected!I would recommend these folks, they are completely on the ball and have been amazing to work with!
Anthony Cheng
21:22 29 Jan 21
Ryan Merrifield
01:48 29 Jan 21
The installers did an awesome job removing my old furnace and putting in my new system. Everyone was great to work with. Thanks guys!
Jacob Suppa
16:45 28 Jan 21
This install was part of the Costco and Lennox promotional deal going on. I had MM comfort systems come to my house and install AC onto my preexisting heating system. The salesman quoted them only needing one day of work, but once the actual installers got there the installers quickly let me know it will definitely be two days because the large volume of work required. They needed to move my furnace and install the AC unit which they were not prepared for because in my homes particular situation it was not as simple as most other homes. My furnace is wedged in the attic (3rd floor) and totally surrounded by all the ducting. I figured it was a 2 day job so I wasn't surprised when the installers said they needed 2 days.The electrician was there the first day and he was in and out. Running the new circuit from my breaker box was pretty straight forward. That left the 2 other installers Drew and Lamont. These guys really knocked it out of the park. They worked solidly for 2 whole days, 1 of which was spent crammed in my tiny attic covered in fiberglass insulation. They discovered a bunch of problems with my furnace and were able to fix everything on the spot. These 2 gentlemen are the perfect example of how the blue collar workers carry these companies on their back. These guys showed up, handled all the paperwork, explained permitting, warranties, installed the new AC, redid my furnace, took me through every step of the process because I was curious, AND always stayed professional. I can't praise these 2 guys enough. DREW AND LAMONT DESERVE A RAISE!When everything was said and done. I paid MM to install air conditioning in my house and they did that. And in the process of AC install they also fixed my furnace and now my house feels so much better and comfortable. The price quoted had a little sticker shock but after digesting the fact that I got 15% cash back from Costco and was able to put the install on a credit card and got another 1% cash back I felt good about going forward with the purchase. Despite all the road blocks encountered and the additional work needed, MM stood by their quote. The amount of money i'll save going forward is unknown, but they rewired my furnace so its not constantly blowing 2nd stage air and pulling a ton of amps and now in the summer I won't be running 3 portable AC units. I feel it was a good investment for our home and was executed by a great team of guys.
Andrew Scarbrough
18:19 22 Jan 21
Joe & Ruslan were absolutely wonderful people, they came out and were quick and diligent about the install of my ac and new furnace. I would highly recommend that if you are in the need of a new system that you give them a call and ask for Joe & Ruslan. Bob who was our consultation guide came out and was also very thorough on what we could expect from our system as well as concerns for our old one. He was neither pushy nor impatient with us as we debated on what to do.
Collin Clark
23:32 15 Jan 21
The team was extremely responsive to help us address our urgent need for a new furnace. Steve was able to get out to provide us a quote within a couple of hours of our initial call and the team was able to get the furnace installed next morning!! All in all it was less than 24 hrs from initial call to fully installed equipment. Mikey and Lucas on the install team were prompt, courteous, and quick! Appreciate the check-in and coordination from Hannah on the service team. Great customer service. Thank you.
Brian Pintler
15:19 11 Jan 21
MM comfort was very fast, professional and well priced
Gayle Gray
17:02 30 Dec 20
Andrew and Chris were so nice and polite. They were right on time, walked me through the process, and reviewed how it would look. Then after installation they cleaned everything up and gave me instructions on how to use the system. The electricians arrived and did their part and everyone was out in 4 hours. Thanks!
Gregory Wakefield
21:40 26 Dec 20
Judy Russell
17:57 26 Dec 20
installed a new AC unit. very clean and neat in their work. actually showed up at the time we were promised--that's a surprise in this business. one note--they did not tighten a gas line connection and when we smelled gas later that day, we called them and their service man showed up at 9:00 pm on a Friday night. he was here for 1.5 hours making sure the leak was fixed. he was polite and answered all our questions. thanks for being so diligent!
Abhiram Sirimamilla
14:43 18 Dec 20
They gave the best quote we got. They installed during holidays and they were quick in their service. Installer's name was Sam and he was very professional.
shirazali hirji
00:31 17 Dec 20
David S
04:03 08 Dec 20
Juan and Adam were great! Excellent service, professional installation. Very competitive pricing too.
J D
20:31 07 Dec 20
Had a great experience with M&M through Tristan's partnership on identifying the right system for me along with a very easy and seamless installation leveraging Sam and Mark. I also appreciate Hannah stepping in to ensure my new A/C unit was registered so as to extend the warranty on my new system.
Roy Kleiven
20:23 04 Dec 20
Oliver Jones
17:27 01 Dec 20
On time. Professional. Fair price. Great product. Great overall experience. My installers, Mikey and Lucas, were great.
Summer Ventimiglia
22:54 24 Nov 20
Our account manager, Kae, is very attentive and always makes sure any issues we have with our commercial HVAC are resolved. There has been more than one occasion where our heating went out when it was very cold and they made sure to send someone ASAP. Excellent customer service.
Leanne Bly
19:38 21 Nov 20
Anne Cisney
22:08 18 Nov 20
Our furnace went out irreparably during the pandemic in October, right in the middle of the heating industry's busy season. MM Comfort Systems, who we found through Costco recommendation, were the fastest company to come give a quote, gave a good price for fantastic equipment, and was able to install it weeks more quickly than the other companies we contacted. Everyone from the people on the phone to the sales people and the technicians we saw in person was prompt, generous with their expertise, and very professional. A+ would hire again!
Kristin Nickels
21:51 18 Nov 20
We had a new furnace installed and were very pleased with the start to finish customer service! Rod the sales rep was very friendly, knowledgeable and assisted with our buying decisions and answered all our questions. Drew was our installer and was extremely helpful, informative, and patient during the whole day process. Kelly and Devon were the electricians that came to the rescue and were extremely helpful as well! Hannah followed up with our service and was very nice and helpful! I am very pleased with the outstanding customer service from everyone and would highly recommend MM Comfort Systems for any of your needs.
Vinay Gupta
00:56 16 Nov 20
Kate Gutierrez
19:40 10 Nov 20
Joe and Russ were extremely professional and easy to deal with. They finished their work in under a day and the new furnace is quieter and more efficient than the old one. Very happy with the service and the company. Found them through Costco.
Casey Rice
23:16 07 Nov 20
Zach and Randall were great...communicated very well, did a good job overall.
Damon Stoddard
00:58 07 Nov 20
Installed a Lennox furnace. Within a few weeks the furnace stopped working. They came out and replaced a part that was under warranty but charged me for labor. The furnace continued to have the same issue multiple times per year. We would call for service and then it would start working so they said they couldn't do anything. Now my furnace is still acting up and almost past warranty. I wait 2 weeks without heat on the technician to come and bang on it and charge me $200. He tells me that the furnace was a lemon, they retrofitted them but for some reason forgot to do mine. 2 weeks later they call me and tell me it will be $2000 to retrofit and it will not be under warranty. Terrible service, terrible respomsiveness, terrible pricing. I almost forgot. When your furnace goes out and they are booked for 2 weeks unless you pay 3x for an emergency call you know they are an unprofessional company looking to scam you.Be warned before using this company.
Paul Filinson
01:08 05 Nov 20
Mikey & Lucas we're very knowledgeable, friendly, and helpful with all questions and requests we had when installing our Lennox furnace.I highly recommend them for this type of work.Best,Paul
Muthanna Al Rubaye
22:20 04 Nov 20
I had a new Lennox Furnace installed through a Costco promotion, so didn't really have a choice in hiring the installers. That's said, MM Comfort was a good choice! We struggled a little in the early stages of planning and contract signing due to lack of responsiveness from the sales rep at the time. Once you're done, no one will call you to confirm anything, not even installation date!The good choice was due to the technician who completed the job. He was very professional, knowledgeable, as well as extremely on time. He explained everything he was doing, and didn't leave until I had a good understanding of the new system.There seemed to be lack of communication between the sales rep and technicians, however, my tech was able to hold his end of the deal to which I am thankful.
Steven Morrow
00:41 04 Nov 20
MM Comfort Systems assigned Tom and Jordan for our installation. I'm a property manager and accustomed to working with a variety of service providers. Tom and Jordan were outstanding. My own house is a 1927 brick tudor style home and this presents some challenges for most any work. However, Tom and Jordan were highly experienced and the furnace and heat pump installation went smoothly. I would highly recommend MM and would also recommend that you ask for Tom and Jordan.
Ashley Garcia
02:40 31 Oct 20
I’ve used MM Comfort Systems for regular maintenance since purchasing my house two years ago. Recently, my furnace wasn’t working just in time for the temps to start dropping. Tor has been the one to service the furnace and he does a top notch job. Always explains what the issue is and how he can resolve it. They are reasonably priced for the level of service they give. Highly recommend.
Steve Proper
17:43 30 Oct 20
I bought a furnace to replace an old inefficient system and they went the extra mile helping me decide what system would work best for me. My install was a little complicated and they went above and beyond to make sure it was done right. Now, a little over a year later they are still going above and beyond giving great service every time I call. I would recommend them to anyone looking for a good, honest HVAC shop.
Matthew Zielinski
16:00 23 Oct 20
Joe Palombi
01:13 23 Oct 20
This company was amazing. They communicated very well with me and even after hours. I had a scheduling conflict, and my salesperson answered the phone after hours while he was home with his family (I was expecting to leave a voicemail, not bother him). They explained every step of the way so I had no questions. When it came to installation time, Mikey & Randall were awesome. They had great personalities, and were very respectful. My wife is a police officer that works night shift, and they decided to do more outside work early in the day to not disturb her. They also were very sweet to our 2 dogs and cat. They took the time to not only greet us, but greet the animals. They explained everything to us prior to doing it, and ensured that we had no questions prior to leaving. They cleaned up after themselves so well that you couldn't even tell they were there.The next positive experience we had, was with Hannah. She was the person I spoke to over the phone after the service. She was very thorough in explaining the process after installation. She is assisting me in setting up the inspections to make things easier on me. She even was kind enough to register the warranty for my product so I didn't have to worry about figuring it out.I firmly believe that many companies can install AC units without a problem. What separates these companies from MM Comfort, is the customer service and positive interactions that I had with these employees. I would highly recommend this company, and will continue to utilize them for my service needs in the future.
Walter Chien-Jen Lin
23:52 21 Oct 20
Sarah Finkenstaedt
00:23 21 Oct 20
Joe and Ross were terrific. They arrived on time, installed everything efficiently and even cleaned up. Wish all companies could hire workers like these two!
Somsanouk Phitsanoukane
16:22 16 Oct 20
Facebook Rating
4.4
Based on 7 reviews
The whole crew was awesome. They where very professional and clearly explained everything that was going to happen showed me everything after they finished and cleaned up after themselves.
Todd Knopp
13:06 21 Jun 21
Great service! Dan & Zach are awesome, they also helped move the plants!
Lasifu Ta
19:36 18 Jun 21
Very easy installation of a new gas furnace and new to the house AC. Tyler & Ryan were very polite and COVID aware, they took care of everything and walked me through how to operate everything. The new system passed the city's inspection on the first visit.
Eileen Burns Caparoso
18:43 13 Jun 21
The install technicians, Sales team and customer service did an exceptional Job. They were very courteous, knowledgeable. They did not disrupt our house during their installation at all. They clearly explained everything about the use of our new AC installation. I highly recommend MM comfort system.
Michael Maddox
15:39 12 Jun 21
I would recommend MM Comfort Systems to those looking to install AC or a new furnace. The installers, Sam & Ruslan were efficient, clean and knowledgeable, in and out in two days, one day for furnace replacement and one day for new AC. From start to finish MM employees were polite and efficient, knew the correct installation for new electrical, heating and AC. All passed inspection.
George Jonson
12:38 10 Jun 21
We found the worst situation possible when having a different company come out to quote repairs on a system we inherited with the purchase of our home. The furnace and AC were broken and red tagged, that other company quoted a lower quality system replacement at 5K more than MM. Jason was a great no pressure salesman who gave good recommendations on system selection based on needs and budget. We agreed on the price and got it scheduled ASAP. Sam and Antonio arrived to our house right at 8am when the noise ordinance shuts down for the morning and proceeded to uninstall the ratnest of an old system and cleaned up the install and put in the new Carrier system which has brought us much comfort and sleep for the last week. THANK YOU THANK YOU THANK YOU as my 3 year old would say.
Colby Crouch
21:08 09 Jun 21
Sam & Antonio were professional and friendly. They left no mess. They cleaned up. They were actually very good with the install and took off shoes when entering the house. Highly recommend!
Mai Mai
05:02 04 Jun 21
Great job really nice and friendly
Kenny Li
18:33 13 Aug 20
Installed a heat pump with MM Comfort Systems for central air in the summer and significant heat savings in the winter (we estimate over $1500 a winter in propane savings). They were in an out in a day unobtrusive, professional, gave me great options and far better equipment for the same price as other quotes I'd recieved. The system is working great, Travin and Kyo were great and even tolerated me doing some training with my dog around strangers! 100% recommended
Randall King
19:25 15 Jul 20
I highly recommend MM Comfort Systems for their professionalism, great customer service, and quick response. Tom, who came out to give us a bid, answered all of our questions, and emails promptly. The installers, Drew and Lamont did a meticulous job with the install of our new furnace and AC unit. We had other bids, and this was the one we ultimately went with because of their knowledge, and quick responses.
Colleen Jensen
18:38 27 Jun 20
We just had a new heater and air conditioner put in our home. MM Comfort Systems were fantastic! I got several bids, but there’s was the best by far. They were prompt with correspondence and the whole process was super fast. The estimator Rod Kippes was great and explained all of the options we had, teaching me about how the system worked and answering all of my questions. Install was beautiful and the installers Dan and Alex were so friendly and knowledgeable. They explained how to operate and maintain my furnace and taught me how to program my thermostat. I couldn’t be more happy with my new equipment and would recommend MM Comfort Systems to anyone needing heating and cooling in their home.
Rob Lane
16:19 03 Jun 20
Zach and Randall came at a very challenging time for everyone (Everyone is currently self isolating at home) They were not only respectful of my home, but were very professional and were able to communicate and complete the job while maintaining a safe distance. They were on time and very efficient with their work. The system itself, while only a few hours old, really beats the window units I was using before. My only regret is not making the plunge sooner. Thanks MM!
Jonathan Saenz
21:24 29 Apr 20
I really like that they've incorporated virtual appointments and no contact service calls during a time like this. They've made maintaining our home's air systems super easy and are all very friendly.
Aileen Song
21:01 22 Apr 20
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About MM Comfort Systems
MM Comfort Systems believes your comfort should never be compromised. Over the years, we’ve finessed our delivery of HVAC products and services to a unique level of service we’ve become known for: #FixitFast #InstallitRight
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