We want to respect your home like it was our own by wearing booties to cover our shoes, using drop cloths, and making sure the job site is clean before we leave. We’ll also wipe down things we touch that you might touch. Your comfort crew abides by a code of conduct to refrain from using inappropriate language or smoking in or around your home.
We will communicate with you throughout the entire process. Even before a consultant or technician comes to your home for the first time, you will be provided a summary of what you can expect during that appointment. Our coordinators will work with you on the details and again provide you with a clear explanation of the process. You’ll receive a text when we’re on our way and if you’ve just had a new system installed, we’ll call you later that day to make sure everything is to your liking.
We stand behind our results with our pledge for your satisfaction. If for any reason you are not completely satisfied with our service, we will do everything we can to make it right.
Before our installers even arrive at your home, each install is previewed by an experienced field supervisor for the fit and function of your equipment. We take the time to perform load calculations, a step other contractors sometimes skip. Industry standards and our best practices are taken into account to assure the best possible outcome. We do our best to head off challenges before they have a chance to happen. It’s how we make sure the job is done right the first time. If a problem does occur, rest assured that we have a process in place to remedy any concerns quickly and appropriately.
Your home is unique and your desires may be unique too. Some jobs are hard and require thinking outside the box. We’ll listen to clearly define your expectations and give you options so you can choose the right system for you. You’ll never feel pressured. Your 3 day right to cancel will be explained and it won’t delay your job either. We will apply for and procure all necessary permits and post required stickers, as well as provide you with details for scheduling the inspection at a time convenient for you.
We proactively do everything we can to keep your systems running properly to prevent unexpected emergencies.
If there is an emergency, we’re here for you with a 24x7 service to get you back what you care about most. And our Platinum Comfort Club members never pay an extra after hours fee.
We record every service call, what was done, and by what tech including his notes about the details that matter. You don’t have to remember because we will!