Early on a chilly January morning last winter, an elderly gentleman placed an urgent call to MM Comfort Systems’s Redmond office. The Milton heating repair customer and his wife had awoken to an ice-cold home due to their furnace shutting down; a senior couple without heat in the middle of winter is treated as an emergency by MM Comfort Systems.
Our office quickly dispatched a knowledgeable MMCS service technician to the couple’s 98354 residential neighborhood in Milton. After his thorough examination of this Milton heating repair customer’s Thermo Pride model OH5-85 oil furnace, he soon discovered the reason for the unit’s failure. A plugged nozzle and extremely dirty filter had caused it to shut down, leaving this elderly couple out in the cold.
Because our MM Comfort Systems service technicians come prepared, both needed parts were on hand. We make certain that each of our service vans is stocked with basic repair parts for just this type of emergency. This Milton heating repair was soon accomplished with the installation of a new nozzle and filter. Our tech also advised the elderly customers that both parts should be replaced at least twice each heating season.
Thanks to MM Comfort, this senior couple received speedy service and had warmth back in their Milton home in just a few hours. They were very pleased, and we know they’ll be calling on MM Comfort Systems for their next Thermo Pride furnace service.