When our Redmond office received a phone call from a Seattle customer for regular service on their gas furnace, our technician was promptly dispatched to their 98112 residential neighborhood.
During the heating system service, the MMCS technician discovered an unexpected problem. A crack had developed in the heat exchanger of the gas furnace in this customer’s home. Our tech also found that the furnace’s hot surface igniter (HSI) needed replacement. Thankfully, this didn’t occur in the middle of winter because the unit was immediately shut down by our MMCS service pro. The customer was advised not to turn the furnace back on as the cracked heat exchanger was a gas leak hazard. This regular furnace servicing had suddenly become a Seattle heating repair that required a decision by the homeowner.
Repairing the existing gas furnace would require considerable labor and costly parts, so our Seattle heating repair specialist recommended replacing the faulty unit with a new Carrier model 395CAV036075. This wise homeowner chose to follow MMCS’s advice and go with a new gas furnace, which was the right choice in their situation.
Thanks to the knowledgeable MMCS staff, a potentially dangerous gas leak was avoided. This Seattle heating repair had a happy ending, with the homeowners safe and secure, and armed against next winter with a new Carrier gas furnace. They’re very pleased with the high standard of service they received from their choice in heating specialists, MM Comfort Systems.